Legal & Compliance

Privacy Policy

Direct AI Automation
Operated by Direct AI Automation Systems LLC
Effective Date: May 1, 2026
Last Updated: May 1, 2026

1. Introduction

        Direct AI Automation is a service brand operated by Direct AI Automation Systems LLC.
      

This Privacy Policy describes how Direct AI Automation Systems LLC, operating the Direct AI Automation service brand ("Company," "we," "us," or "our"), collects, uses, discloses, and safeguards your information when you visit our website or engage with our services, including our SMS messaging program. Direct AI Automation Systems LLC is the legal entity responsible for the data practices described in this policy and is the operator of our SMS messaging program.

Please read this Privacy Policy carefully. If you disagree with the terms of this policy, please discontinue use of our website and services.

2. Who We Are

Service Brand: Direct AI Automation

Legal Entity / Operator: Direct AI Automation Systems LLC

Website: directaiautomation.com

Email: contact@directaiautomation.com

Phone: (347) 970-7475

Location: Queens, New York, United States

Direct AI Automation is a service brand operated by Direct AI Automation Systems LLC. References in this policy to "Direct AI Automation" refer to services delivered by Direct AI Automation Systems LLC under that brand name.

3. Information We Collect

We may collect the following categories of personal information when you interact with our website or services:

Name — to identify you and personalize communications
Email address — to send appointment confirmations, follow-ups, and service communications
Phone number — to send SMS messages when you have opted in
Appointment information — date, time, type of appointment, and related scheduling data
Website usage information — pages visited, time on site, referral source, browser type, and IP address via cookies and analytics tools
Communication preferences — your SMS consent selections and opt-in/opt-out status

We collect this information when you fill out a contact or booking form, schedule a demo, communicate with us via SMS, or browse our website.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

Responding to your inquiries and demo requests
Scheduling and confirming appointments
Sending appointment-related SMS messages (confirmations, reminders, scheduling updates) when you have opted in
Sending marketing and promotional SMS messages only when you have separately and explicitly opted in to marketing communications
Improving our services, website, and customer experience
Complying with legal obligations

5. SMS Messaging Program & Consent

Program Operator: Direct AI Automation Systems LLC, operating the Direct AI Automation service brand.

Program Name (Brand / Sender Identification): Direct AI Automation

Program Description: Our SMS program delivers (a) appointment-related messages and (b) optional marketing/promotional messages to users who voluntarily opt in.

        SMS Consent & Third-Party Data Sharing: No mobile information, phone numbers, or SMS opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors (such as messaging service providers) supporting the SMS program is excluded from this restriction and is limited to delivering the messages you have opted in to receive.
      

How You Opt In: You opt in to our SMS program by selecting "Yes" on the SMS Communication Preferences screen on our website prior to booking a demo, or by otherwise providing your phone number and explicit affirmative consent to receive SMS messages from us. Appointment-related consent and marketing consent are collected as separate, independent opt-ins.

Types of SMS messages we send:

Appointment-related — confirmations, reminders, scheduling and rescheduling updates, and follow-up communication related to your demo or service appointment (sent only if you opt in to appointment messaging)
Marketing & promotional — offers, service updates, and AI automation news (sent only if you separately opt in to marketing messaging)

Sample Message Templates:

Appointment confirmation example:
"Direct AI Automation: Your demo is confirmed for Tue 5/12 at 2:00 PM ET. Reply HELP for help, STOP to unsubscribe. Msg&data rates may apply."

Appointment reminder example:
"Direct AI Automation: Reminder — your demo is tomorrow at 2:00 PM ET. Reply HELP for help, STOP to unsubscribe."

Marketing example (separate opt-in only):
"Direct AI Automation: New AI receptionist features just launched — see what's new at directaiautomation.com. Reply HELP for help, STOP to unsubscribe. Msg&data rates may apply."

Required SMS Disclosures:

• Message Frequency: Message frequency varies based on your activity and selected preferences.

• Message and Data Rates: Message and data rates may apply. Standard carrier messaging rates apply.

• How to Opt Out: Reply STOP to any SMS message at any time. After opting out, you will receive a one-time confirmation message and no further messages of that category will be sent.

• How to Get Help: Reply HELP to any SMS message, or contact us at contact@directaiautomation.com or (347) 970-7475.

• Consent is Optional: Providing your phone number and/or SMS consent is entirely optional and is not a condition of purchasing services or scheduling a demo.

• Eligibility: You must be at least 18 years of age and a U.S. resident to participate in the SMS program.

Consent to receive appointment-related SMS and consent to receive marketing SMS are treated as separate and independent consent categories. Opting into appointment messaging does not enroll you in marketing messaging, and vice versa. You may opt out of either category at any time by replying STOP to a message of that category.

6. How We Share Your Information

We do not sell your personal information. We may share your information in limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, scheduling systems, and communication platforms (such as GoHighLevel/HighLevel). These providers are contractually obligated to protect your information and may not use it for independent marketing purposes.
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

        SMS Consent Data: No mobile information, phone numbers, or SMS opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors (such as messaging service providers) supporting the SMS program is excluded from this restriction and is limited to delivering the messages you have opted in to receive.
      

7. Data Protection & Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure data transmission (SSL/TLS), access controls, and use of reputable third-party platforms that comply with industry security standards.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

We may use:

Essential cookies — necessary for the website to function properly
Analytics cookies — to understand how visitors interact with our website (e.g., Google Analytics)
Preference cookies — to remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-out records are retained indefinitely to honor your opt-out preferences.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of marketing communications at any time
The right to opt out of SMS communications by replying STOP

To exercise any of these rights, please contact us at contact@directaiautomation.com.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Direct AI Automation Systems LLC
(operating the Direct AI Automation service brand)
Email: contact@directaiautomation.com
Phone: (347) 970-7475
Location: Queens, New York, United States